Previous incidents

May 2026
No incidents reported
April 2026
Apr 07, 2026
1 incident

Support is down

Downtime

Resolved Apr 7, 2026 at 4:35pm UTC

Support recovered.

1 previous update
March 2026
Mar 09, 2026
1 incident

Intermittent missing products on listing pages

Resolved Mar 9, 2026 at 4:50pm UTC

Status: Resolved

Time window: approximately 04:30–10:00 Finnish time, with some store-specific variation

During the early morning AWS ElastiCache Redis maintenance window, some stores temporarily had few products missing from category and listing pages even though the products still existed correctly in the database.

The issue was caused by an edge case in recently added Redis product cache logic that coincided with an AWS ElastiCache maintenance window. In certain situations, some Redis h...