Incidents | AI Commerce Cloud Incidents reported on status page for AI Commerce Cloud https://status.aicommerce.fi/ https://d1lppblt9t2x15.cloudfront.net/logos/fbee3581b4549c47b0350956d2059476.png Incidents | AI Commerce Cloud https://status.aicommerce.fi/ en Support is down https://status.aicommerce.fi/incident/895859 Thu, 14 May 2026 21:08:00 -0000 https://status.aicommerce.fi/incident/895859#4629073ffa7ce8adf4cbfd047167c5d2bdfcaebc5d972973734689ce2e5c8c06 Support recovered. Support is down https://status.aicommerce.fi/incident/895859 Thu, 14 May 2026 20:58:54 -0000 https://status.aicommerce.fi/incident/895859#c31ed1f690f789280d2737060e709a1cdf3b641d25b27761bca18adbe8f46ab9 Support went down. Support is down https://status.aicommerce.fi/incident/895859 Thu, 14 May 2026 16:04:59 -0000 https://status.aicommerce.fi/incident/895859#f8c36b4df508f303d4544b28040a7d6058eb8e86d773a76824230f1ec5917bb5 Support recovered. Support is down https://status.aicommerce.fi/incident/895859 Thu, 14 May 2026 15:55:52 -0000 https://status.aicommerce.fi/incident/895859#be45d1b62b12cb6f552ebb33d89d70749f0f5645edb00af59e8ea43f88f42bee Support went down. Support is down https://status.aicommerce.fi/incident/895859 Thu, 14 May 2026 11:49:53 -0000 https://status.aicommerce.fi/incident/895859#45556bacd76d8d3126a1d2ca043f5d5ec9de49df85d33e658bdd3b13b6a828ae Support recovered. Support is down https://status.aicommerce.fi/incident/895859 Thu, 14 May 2026 11:40:52 -0000 https://status.aicommerce.fi/incident/895859#381b359f116be530cfd06086907747e2af196b4602c6d0bb3ccf20f695388e50 Support went down. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 18:55:57 -0000 https://status.aicommerce.fi/incident/894560#e92e156e18457921bb0a92333890757710401cfffeeff20fc5edba601e451e6e Support recovered. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 18:46:56 -0000 https://status.aicommerce.fi/incident/894560#f6811b927d986dfc249b6845da02be80bab29aa47904f65960a6adcf50862402 Support went down. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 16:28:58 -0000 https://status.aicommerce.fi/incident/894560#9596b72304471423cfc39742a43906b36949e2814d1dcfcba4ca41c85e5517e2 Support recovered. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 16:19:57 -0000 https://status.aicommerce.fi/incident/894560#fbee684babc4d249e53cf9c43e78d4e101970584dacf1cc34f5b2e1e3f341262 Support went down. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 15:53:37 -0000 https://status.aicommerce.fi/incident/894560#c593d49ad7d22aac2ebbef4136792b69bd46ef6f6d4a0bea086b51d5fef516b1 Support recovered. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 15:51:59 -0000 https://status.aicommerce.fi/incident/894560#0726bcd25f0d68efb4333321390515268eaf911306674b6f473a347748eb3508 Support went down. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 12:25:54 -0000 https://status.aicommerce.fi/incident/894560#920ee8dd66702355ca019276e2f2bafa17478523ee3eaa0e344dfc515323ab42 Support recovered. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 12:16:47 -0000 https://status.aicommerce.fi/incident/894560#54662f88257448bea5f8620f610dbde8d6898c5047ebeec83256189bfbb4ed03 Support went down. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 01:17:04 -0000 https://status.aicommerce.fi/incident/894560#055beb61ae2e53430d9daabef1eb3325339fa1ff998bf70e24f23bcecb8621b2 Support recovered. Support is down https://status.aicommerce.fi/incident/894560 Wed, 13 May 2026 01:10:41 -0000 https://status.aicommerce.fi/incident/894560#b047b12f63111caba845e94d074e2fc9bf4e3c6c8714ec21d691319d30e17023 Support went down. Support is down https://status.aicommerce.fi/incident/893582 Tue, 12 May 2026 19:44:05 -0000 https://status.aicommerce.fi/incident/893582#bcaca3b090ffccacbb6424e15a5c2f852d45daf548196c4ed2b04d26cb8f1b1f Support recovered. Support is down https://status.aicommerce.fi/incident/893582 Tue, 12 May 2026 19:34:50 -0000 https://status.aicommerce.fi/incident/893582#ca58cb2532926e5828740084a50bbcc5f33b1b448f803b0c5bf0b5655dc4ff42 Support went down. Support is down https://status.aicommerce.fi/incident/893582 Tue, 12 May 2026 18:13:57 -0000 https://status.aicommerce.fi/incident/893582#131a157cd6ecf9023ea4144707db1becbd895087df36bd3ba91ecfbae0d79fac Support recovered. Support is down https://status.aicommerce.fi/incident/893582 Tue, 12 May 2026 18:04:54 -0000 https://status.aicommerce.fi/incident/893582#bade0f671bc27133292997881bbe2baf2c3808fb13b3f0e8f96f0c3dcfea6b03 Support went down. Support is down https://status.aicommerce.fi/incident/893582 Tue, 12 May 2026 05:07:52 -0000 https://status.aicommerce.fi/incident/893582#40fe4b47d482e0c22bf7dd8da787b3a1ff7a534b9534af3efc73f5f4d4833c43 Support recovered. Support is down https://status.aicommerce.fi/incident/893582 Tue, 12 May 2026 05:01:44 -0000 https://status.aicommerce.fi/incident/893582#b74e782e58dc509e378fb0ebfc0e8e93647b8c4ff07048624d649c46b4ec6f00 Support went down. Support is down https://status.aicommerce.fi/incident/893582 Tue, 12 May 2026 01:49:49 -0000 https://status.aicommerce.fi/incident/893582#981b3aa1af2b1d8611e2b9f5ed1abcf4afb11b836d293d5fbbb992930098170d Support recovered. Support is down https://status.aicommerce.fi/incident/893582 Tue, 12 May 2026 01:41:10 -0000 https://status.aicommerce.fi/incident/893582#b1722eb303ad7e13968983c1258c2bd576cf062e7f43802ee86d5f2304dc9530 Support went down. Support is down https://status.aicommerce.fi/incident/892629 Mon, 11 May 2026 20:38:10 -0000 https://status.aicommerce.fi/incident/892629#be2888c5bfdcfb30db50551d5a885a738b77aeac4539b4be64b6d3de985f5b49 Support recovered. Support is down https://status.aicommerce.fi/incident/892629 Mon, 11 May 2026 20:29:10 -0000 https://status.aicommerce.fi/incident/892629#dca392e568a8a50ef44746cb228d6d07306b342d4b634f9922f6dda027aa5530 Support went down. Support is down https://status.aicommerce.fi/incident/892629 Mon, 11 May 2026 19:37:59 -0000 https://status.aicommerce.fi/incident/892629#9d766f569ab64832faa784a3f884f05c841669648ee86db5687559af09bd02be Support recovered. Support is down https://status.aicommerce.fi/incident/892629 Mon, 11 May 2026 19:32:00 -0000 https://status.aicommerce.fi/incident/892629#5b2f71fe899c76ab3bbd2bfbfd269cbecdef1a56f30e2242e69ebc535aea2b82 Support went down. Support is down https://status.aicommerce.fi/incident/892629 Mon, 11 May 2026 00:10:48 -0000 https://status.aicommerce.fi/incident/892629#8b0bf2e306567b3ca9ee0f31908fb1bb1b8a7abedafcf00b923fc3b99bff8242 Support recovered. Support is down https://status.aicommerce.fi/incident/892629 Mon, 11 May 2026 00:01:47 -0000 https://status.aicommerce.fi/incident/892629#9fed68ce2ed421d7ea2a008a8a2d1dccc46728607a991d011289dffa06d07b2f Support went down. Support is down https://status.aicommerce.fi/incident/891998 Sun, 10 May 2026 21:14:02 -0000 https://status.aicommerce.fi/incident/891998#b8ef2b0dba1373975f1c5051b0f96302c5a0b370feb3b035e163349ed212a5fb Support recovered. Support is down https://status.aicommerce.fi/incident/891998 Sun, 10 May 2026 21:04:51 -0000 https://status.aicommerce.fi/incident/891998#3c70973dfdccd41202f845e25a4c88b6bb78ef7faf6a6fdf45eed9bcd619e8a0 Support went down. Support is down https://status.aicommerce.fi/incident/891998 Sun, 10 May 2026 18:26:02 -0000 https://status.aicommerce.fi/incident/891998#5bf32424355fccc9980855cd9f17ac09076ba51459997ac069d2d927fdaef762 Support recovered. Support is down https://status.aicommerce.fi/incident/891998 Sun, 10 May 2026 18:16:51 -0000 https://status.aicommerce.fi/incident/891998#b15838efead3f22d6e5bb4a2ae3662100be77cb276a3a9b011d137b04c161a70 Support went down. Support is down https://status.aicommerce.fi/incident/891998 Sun, 10 May 2026 04:16:57 -0000 https://status.aicommerce.fi/incident/891998#6a59437ecb0957c9290ee7a16225181f98edf9e0b359c2cfcd59cbf878c57097 Support recovered. Support is down https://status.aicommerce.fi/incident/891998 Sun, 10 May 2026 04:07:51 -0000 https://status.aicommerce.fi/incident/891998#cbbb4cb8e2323d93273e67fd0ca9e585455003d629a22535c50914041e58b46e Support went down. Support is down https://status.aicommerce.fi/incident/891998 Sun, 10 May 2026 00:28:53 -0000 https://status.aicommerce.fi/incident/891998#df77abca6240f6a89c832d51844c2f8bbda123eab31d21a71c03de7d9cfbf665 Support recovered. Support is down https://status.aicommerce.fi/incident/891998 Sun, 10 May 2026 00:22:57 -0000 https://status.aicommerce.fi/incident/891998#4fdcc3e4a8335dafc3099e4b80eaca310c5ea8749e5ea70ad94e3ee8f96b8312 Support went down. Support is down https://status.aicommerce.fi/incident/866422 Tue, 07 Apr 2026 16:35:12 -0000 https://status.aicommerce.fi/incident/866422#e45ca071978b60e3bc3ced75516a47af5927eccc369d9046010701dedf5f57c1 Support recovered. Support is down https://status.aicommerce.fi/incident/866422 Tue, 07 Apr 2026 16:29:50 -0000 https://status.aicommerce.fi/incident/866422#1e5c09b70efe2ee175bc595098c249716f30c39adadc76267e40115241a786e4 Support went down. Intermittent missing products on listing pages https://status.aicommerce.fi/incident/845408 Mon, 09 Mar 2026 16:50:00 -0000 https://status.aicommerce.fi/incident/845408#bf898a5e1e4b4fcc9c24532504842bedf02837f4679896feaec521c8d2774b0c Status: Resolved Time window: approximately 04:30–10:00 Finnish time, with some store-specific variation During the early morning AWS ElastiCache Redis maintenance window, some stores temporarily had few products missing from category and listing pages even though the products still existed correctly in the database. The issue was caused by an edge case in recently added Redis product cache logic that coincided with an AWS ElastiCache maintenance window. In certain situations, some Redis hash entries were missing, which caused partially incomplete cached listing data. Because no application exception occurred and the cache structure itself remained technically valid, the issue was not visible in automated tests or standard error monitoring. The main symptom was only that some products were missing from listings when they should have been visible. Some tenants recovered automatically as caches reloaded, while others were restored after manual Redis reload or flush actions. The technical team began investigating the issue around 09:30 Finnish time. All products were fully visible around 10:00 Finnish time. We have now improved the cache handling logic so that if a required product key is missing from Redis, the application will use the database as the backup source instead of assuming the product is missing. We also streamlined product cache invalidation and reload logic so that updates now target only the products that have changed, which improves both reliability and reload speed. The incident is resolved. We have not been able to reproduce the original failure exactly because it appears to have started during the AWS Redis maintenance window in combination with the previous cache logic. If any product visibility issues are still noticed, please submit a support ticket with example URLs or screenshots and, if available in your environment, perform a manual Redis reload or flush. We apologize for the disruption. Backend API is down https://status.aicommerce.fi/incident/790796 Fri, 19 Dec 2025 11:55:39 -0000 https://status.aicommerce.fi/incident/790796#e3eeaeb8dca12509b6ea2a7ceafe1c29d0d0e5db77404fa3274d6d515b868020 Backend API recovered. Backend API is down https://status.aicommerce.fi/incident/790796 Fri, 19 Dec 2025 11:40:27 -0000 https://status.aicommerce.fi/incident/790796#6869df6770b84e0b941c862e4a8bc1d9f478111430a1b80b62ad9364e392dd0e Backend API went down. Backend API is down https://status.aicommerce.fi/incident/785073 Fri, 12 Dec 2025 12:04:42 -0000 https://status.aicommerce.fi/incident/785073#a6e7abb21f268405b346e85335326b91a27b261f909ffdc779c890a65ae3efbf Backend API recovered. Backend API is down https://status.aicommerce.fi/incident/785073 Fri, 12 Dec 2025 11:34:25 -0000 https://status.aicommerce.fi/incident/785073#2074fc9a5e2b68d5bb810e21c86d1ec7c099b3c56dcf9ce02220f7f449782742 Backend API went down. Support is down https://status.aicommerce.fi/incident/780257 Fri, 05 Dec 2025 09:18:32 -0000 https://status.aicommerce.fi/incident/780257#78c37b8fc22931a42481f14dc7dfd990e6b8b7f156f8d4c91e6a01d23e65c7bd Support recovered. Support is down https://status.aicommerce.fi/incident/780257 Fri, 05 Dec 2025 08:52:52 -0000 https://status.aicommerce.fi/incident/780257#cc79cc5b387b6d648ef4b259df6c1b9baac1cc9f754233bc98714255731bc9ea Support went down. Palvelukatko verkkokovalevyn ylikuormittumisesta https://status.aicommerce.fi/incident/739889 Thu, 02 Oct 2025 19:15:00 -0000 https://status.aicommerce.fi/incident/739889#9ea9c84d88193304aabde1873d141b799645b3cca68771511d2ce4ac1c4a95db Issue was resolved right after the incident. Palvelukatko verkkokovalevyn ylikuormittumisesta https://status.aicommerce.fi/incident/739889 Thu, 02 Oct 2025 12:13:00 -0000 https://status.aicommerce.fi/incident/739889#c6e1f3e4af399d61608a0b30dd966fe66b3668878480abde3a8475574b4a6941 AWS EFS -verkkolevyssä ilmeni häiriö 1.10.2010 aamulla, josta järjestelmäylläpitäjät havahtuivat välittömästi. He aloittivat korjaustoimet ennen kuin tilanne eskaloitui laajemmaksi, ja ennen kuin kauppiaat ilmoittivat ongelmasta. Yritimme ensin hallitumpaa kiertoratkaisua, mutta sen epäonnistuttua jouduimme hetkellisesti estämään verkkoliikenteen ja vaihtamaan levyresurssin tyypin (burstable → elastic), jotta AWS:n resurssipolitiikat eivät pullonkauloittaisi suorituskykyä. Varsinainen korjaus valmistui alle tunnissa; merkitsimme tapauksen ratkaistuksi hieman myöhemmin, kun vakaus oli varmistettu.